ABC Plumbing & Rooter Company
in the News

ABC Plumbing received the
2006 Small Business of the Year award from the Chandler AZ Chamber of Commerce.

Following is an article that ran in
The Arizona Republic newspaper
on June 1, 2006.

ABC Plumbing and Rooter was honored to be selected as the 2006 Small Business of the Year by the Chandler Arizona Chamber of Commerce.

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Plumbing firm named

small business of year

Luci Scott 2006 Small Business Of The Year Award
The Arizona Republic
Jun. 1, 2006 12:00 AM

Each week, the plumbers at ABC Plumbing & Rooter Co. have a meeting about technical work, but it ends on a philosophical note.

"We always end the meeting with something regarding living and life, being a better person, doing something for the benefit of others," said Rudolf Kellner, the company's director of business and finance.

"We're firm believers that at the end of your life, the only thing you have is what you have given away. The only thing you leave is your footprints. The more people you helped or carried, the deeper your footprints will be."

The company's work, fueled by a generous business philosophy, helped ABC garner the Small Business of the Year award from the Chandler Chamber of Commerce. The award will be presented tonight at the chamber's annual banquet at the Crowne Plaza San Marcos Golf Resort. ABC was founded in 1968 in New York by the mentor of current owner William Chiusano, who has worked for the company since he was 15. When Chiusano moved to Arizona in 1995, he bought the company, which he moved to Chandler in 1996. He has 11 employees.

Kellner said the company carries the finest grade of products and focuses on customer satisfaction and business ethics, including full disclosure of all pricing and work to be done.

"There are no surprises at the end with any of our customers," he said. "The customer knows exactly what the problem is and what needs to be done. If there are options on how to do it, we give those options."

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In the past two years, the company, whose slogan is "Where Integrity Isn't Watered Down," has grown about 800 percent, he said.

Kellner said the name ABC refers to attitude, behavior and character.

"We're not so much about 'Let's see how much money we can make,' but how much we can do to help others," Kellner said.

The company spearheaded a fund-raising drive to help Hurricane Katrina victims, and it sends packages to military troops overseas. For every service call, $5 goes toward the packages.

From a business standpoint, the company began the Plumbers Reliance Program, in which a customer pays a fee and later receives 15 to 30 percent off the bill of a service call. And once a year, a technician will evaluate a house and donate services such as clearing a main sewerline or reconditioning a water heater.

"The idea is to eliminate future horrendous expenses on the homeowner's part," Kellner said.

The company gives 15 percent discounts to people 55 and older, and it has donated work to those who can't pay.

"The only thing we ask is that if they're in a position in the future to help someone less fortunate that they do so," Kellner said.

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