Sometimes when it’s time to call a plumber, it may be a time you consider to be an emergency. It may a leak that’s obvious or it may even be a hidden leak that just came apparent because of stains or other types of water damage.

First thing is to know where your main water shut off is just in case you need to shut off the water to your entire residence. If you have a leak at your faucet you should be able to turn off the water right at the spot.

When you make your call, remain calm as you describe your situation to allow the plumber to prioritize the job.  Not every job may be an emergency but remember to thoroughly describe the situation.

Be sure to be thorough in your asking of questions so you can plan. It’s perfectly acceptable to ask for the best and worst-case scenarios and possible cost and time. And, expect an estimate not the actual costs.

If you don’t understand an answer to your question, ask for clarification. A professional plumber will have no problem explaining things in fully to you.

Be respectful. Your plumber understands that a plumbing issue can be stressful and they are there to help. Acknowledge that help and trust that you’ve chosen the right person.